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Our Policies

Privacy Policy
The Penny Candy Store's web site is a secure site. We guarantee that any information provided to us will not be sold, traded or disclosed to any other source. This information is required by the major credit card companies and the shipping companies to process your order and help us in serving you better.

Return Policy
The Penny Candy Store is exclusively a packaging and wholesale / retail establishment. The Penny Candy Store does not manufacture the candy, we package the candy and we are proud of the quality and freshness of our products. Any item listed on our web site will be shipped to our customers, either in its original packing material from the manufactures or from the Penny Candy Store packaging facilities, all items will be wrapped.

We guarantee and stand behind all of our products. If you are not completely satisfied with your order, we will make every effort to accommodate your needs.

At time of delivery; any damaged master case should be rejected immediately and returned to the shipping company for a complete refund. Packages which are accepted for delivery must be opened and inspected within 24 hours from the delivery date and if the product inside the master case is damaged or it is different from the candy item listed on the order sheet, The penny candy store could issue after a review a refund for such items within 5 calendar days, the condition is that with the request of the credit a photo of these items must  be forwarded to candy@thepennycandystore.com  mail box for review, The Penny Candy Store will not charge a processing fee or shipping fee of the returned items if required; but the original shipping cost will not be refunded.

When ordering candy from a warm climate area, be aware that some chocolate candy may soften as a result; The Penny Candy Store is not responsible for the heat damaged items. Please, we ask our customers to indicate such concerned to us then we could add an additional layer of insulation or request from our customer, for a fee, to buy an insulated box cooler, and select "A Second" day shipping for a faster delivery. We thank you for your business. Most importantly enjoy our candy.

WARNING
The candy listed on our web site is not recommended for children three years of age or younger, hard candy should be consumed with caution. The items listed under the "Snack Size Bags" category are packaged at The Penny Candy Store facilities, customers with allergy conditions must be aware that we also package several kinds of candy which contain peanuts, soy, eggs, tree nuts and milk base products.

Ingredients and Nutrition Facts
The ingredients and nutrition facts data will be listed on each of the products sold on this web site, missing data could be obtained either from The Penny Candy Store via email or directly from the manufacturers' web sites.